Refund and return policy

Returns must be initiated within 30 days of the purchase date.

Products must be in their original packaging, unused, and unopened.

Items purchased during sales or with discount codes are not eligible for return unless faulty.

Used or opened skincare products.

Items marked as final sale.

Gift cards and promotional items.

Contact Us: Email our customer service team at info@youxskin.com.au with your order number, the reason for return, and any relevant photos if the product is faulty.

Return Authorisation: Once approved, you will receive a return authorisation number and instructions on how to send your item back to us.

Shipping: You are responsible for the cost of return shipping unless the product is faulty or incorrect. We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.

Once we receive your returned item and it meets the criteria above, we will process your refund within 7-10 business days.

Refunds will be issued to the original method of payment.

Please note that shipping costs are non-refundable.

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

If you receive a faulty or incorrect item, please contact us within 7 days of receiving your order. We will arrange for the return of the item and provide a replacement or full refund, including return shipping costs.

For any questions or concerns regarding returns, please contact our customer service team at info@youxskin.com.au.

This return policy applies only to purchases made on youxskin.com.au. If you purchased our products from a third-party retailer, please contact them directly for their return policy.

Thank you for shopping with YouXskin. Your satisfaction is our top priority.